Brookhaven Police Department becomes the first Georgia Public Safety Agency to Livestream 911 Calls Directly to Officers in the Field

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NEWS RELEASE

Brookhaven, GA. February 1, 2023 – The Brookhaven Police Department has begun live-streaming 911 emergency calls directly to officers in the field. In late October 2022 Brookhaven Police became the first agency in Georgia to allow officers to hear the caller’s voice in real-time and immediately identify the caller’s location without delay. These capabilities have never been available before. At present, there are only 78 agencies nationwide with this capability.
The revolutionary application allows first responders in the field to hear every detail of the incoming emergency while also providing the 911 caller’s exact location on a map. This patented technology called Live911, developed by HigherGround, Inc. provides a head start to officers monitoring incoming 911 calls by eliminating inherent dispatching delays, thus reducing response times. “We are very excited with the early results we are seeing from our integration of Live911. Our officers are getting a level of detail from the 911 caller’s firsthand. This has been game-changing for our officers.”, said Lieutenant Abrem Ayana.

Since 2013 the Brookhaven Police Department has adopted cutting-edge technologies, such as Automated License Plate Reader (LPR) technology and the use of Drones as First Responders to remotely pilot drones to 911 calls ahead of ground officers. “We are always looking for new ways to fulfill our mission of providing professional, high quality, and effective police services to the citizens of Brookhaven,” said Brookhaven Police Chief Brandon Gurley. “The addition of groundbreaking technology like Live911 has already saved lives and given our officers a head start to an emergency when seconds count.”

Live911 closes the 911-time gap between police call-taker to First Responders by allowing officers to immediately hear incoming 911 emergency calls in their geographical area. Live911 enables officers to obtain more information for a better response plan.

Brookhaven Police encourage citizens calling 911 to remain calm, and speak clearly as officers are listening and gathering critical details to respond to their call for help.

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Media Contacts:
Lieutenant Abrem Ayana
Criminal Investigations Division
Brookhaven Police Department
404-637-0616 (Direct)
abrem.ayana@BrookhavenGA.gov