Resident Satisfaction Survey Results
The results of Brookhaven's resident satisfaction survey which began in December, 2022, is complete and published. The survey compiled resident feedback on a variety of City services and programs, utilizing a representative statistical sampling of Brookhaven’s population.
The aspects of quality of life in the City of Brookhaven that had the highest levels of satisfaction, based upon the combined percentage of “excellent” and “good” responses among residents who had an opinion, were:
- As a place to live/raise a family: 93%
- Overall quality of life: 88%
- As a place to work: 86%
- Overall image of the City: 83%
- Overall appearance of the City: 80%
The major categories of City services that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were:
- Quality of police services: 84%
- Quality of City parks and recreation programs and facilities: 76%
- Maintenance of City buildings and facilities: 70%
- Quality of customer service from City employees: 65%
“This survey gives us the feedback we need on City programs and services that we can use as a baseline to measure the success of our delivery of local government services in the future,” said Deputy City Manager Steve Chapman.
The survey was administered by ETC Institute, a national leader in survey research that has conducted hundreds of customer satisfaction surveys for cities across the country. A representative sample of 3,000 Brookhaven residents were chosen at random to participate in the survey. The overall results for the sample have a precision of at least +/-4.6% at the 95% level of confidence. ETC consultants monitored the distribution of the sample to ensure that it reasonably reflects the demographic composition of the City with regard to age, geographic dispersion, gender, race/ethnicity and other factors.
See the links below to access the survey results and distribution maps.
