Organizational

A Sustainable Brookhaven fosters an organizational culture with transparency that seeks to develop talent, connect with the community, and formulate long-term succession planning to serve residents and businesses in the growing and changing landscape of the City.

2024 COMMITMENTS 

CONTINUE STEPS TO IMPROVE KNOWLEDGE MANAGEMENT
Funding Amount: Included in all Department Operations
Responsible Department: City Manager

Information is a precious resource that organizations should endeavor to preserve. Since Brookhaven was incorporated in 2012, founding leaders within the organization have changed, leaving historical knowledge gaps where employee turnover has taken place. In an effort to reduce time and resources spent on onboarding employees and researching legacy issues, the City consolidated essential information in 2020, making it accessible to employees through the intranet platform. In 2021, the City took steps to improve knowledge management, such as providing employee training for different tools and practices and adding SOPs and other key documents to the consolidated knowledge base. This effort will continue annually and to date a total of 27 knowledge management document have been created. This effort will be documented as part of each department head’s annual performance evaluation.

CREATE PERFORMANCE MANAGEMENT DASHBOARD
Funding Amount: Included in Department Operations
Responsible Department: City Manager & Information Technology

The City is developing a formalized performance management framework across all departments to be able to present the information as a dashboard available to the public on the City’s website. According to ICMA (International City-County Management Association), “Performance management includes identifying, collecting, analyzing, and reporting on indicators that show how well the organization performs, both internally and in the delivery of services to the public, 2024 Adopted Budget 133 City of Brookhaven, GA and how that performance compares with its targets or with peer organizations. More importantly, as a management tool, performance data is intended not as an end result, but rather as a means to more informed decision making and a more engaged community.” The Oglethorpe Sustainability Intern will also work the staff on gathering a comprehensive list of the metrics currently tracked within each department.

DEVELOP NEW EMPLOYEE ONBOARDING VIDEO
Funding Amount: Included in Department Operations
Responsible Department: Communications & Human Resources

In 2024, the Communications and Human Resources departments will continue collaborating on the development of a new employee onboarding video which will provide new hires insight into the City’s structure, culture, mission, vision, and values along with essential information about employee roles and responsibilities. The video will also include an introduction to the City’s history and information about relevant policies and procedures.

CONTINUE SUPERVISOR TRAINING PROGRAM
Funding Amount: Included in Department Operations
Responsible Department: Human Resources

Supervisory training courses equip those in leadership and management positions with the skills and knowledge necessary to oversee and guide their teams. In 2023, the Human Resources began its Supervisor Training Program covering such topics as team-building, effective communication, hosting productive meetings, diversity, equity, inclusion, and belonging, time management, emotional intelligence, discipline, etc.

CONTINUE ANNUAL POSITION DESCRIPTION REVIEW
Funding Amount: Included in Department Operations
Responsible Department: Human Resources

It is necessary to continually revisit position descriptions to ensure they are up-to-date and reflect the duties and tasks assigned to each staff position. In 2024, Human Resources will include position description review as part of the annual performance evaluation process and, upon completion, make sure that any substantial changes that need to be made are incorporated.

EXPLORE ORGANIZATIONAL IMPACT OF NEW WORK SITES
Funding Amount: Included in Department Operations
Responsible Department: City Council and City Manager

With the opening of the new Public Safety Building in 2023, the reconstruction of the former municipal court and police building into the Development Services Center in 2024, and the completion of the new City Hall building in Q2 2025, the City will have added to its work sites. Additional work sites exist at the Lynwood and Briarwood recreation centers as well as the City’s various parks. In 2024, the Administration will need to examine operational expectations and capabilities including teleconferencing options, requiring more deliberate use of calendar programs, supervision of off-site employees, and employee morale. This effort will also include a robust community engagement component to ensure residents have input on how they want to be engaged by their elected officials.

CONSOLIDATE MAINTENANCE AND MATERIALS STORAGE FACILITIES
Funding Amount: TBD
Responsible Department: Parks & Recreation and Public Works

Staff is currently working on securing leases on two parcels of GDOT property just across the Brookhaven city limits in Atlanta on Buford Highway. This area would serve as the maintenance area for both Public Works and Parks and Recreation Department.

CONTINUE FEMA ICS 300 and ICS 400 TRAINING UPDATES FOR DEPARTMENT HEADS
Funding Amount: Included in Department Operations
Responsible Department: Police

In 2019, the City required that that department heads receive NIMS (National Incident Management System) Training through FEMA in furtherance of its emergency management planning efforts. In 2024, the City will continue to work to get all department heads and immediate successors trained up to ICS 300 and ICS 400 to ensure that new department heads receive the same training to ensure coverage. Both classes will be hosted by the Police Department as well as a prerequisite class in 2024

Program information 2019-2023